Website

About Me

Motivated Communication graduate with a strong background in customer service, international volunteering, and ESL teaching. Proven ability to resolve client concerns with empathy, adapt in multicultural environments, and thrive under pressure. Passionate about delivering excellent service and excited to grow within a dynamic team.

Experience

Volontariat de Solidarité Internationale

La Délégation Catholique pour la Coopération (LaDCC), France • 2022–2025

Contributed to international and community development projects.
Coordinated with local partners and volunteers to promote awareness campaigns.
Strengthened cross-cultural communication, leadership, and empathy.

Part-Time English Teacher

WNL English Services Inc., Dumaguete City • Mar–Jun 2022

Taught ESL to Korean students.
Developed lesson plans and provided one-on-one coaching.

Customer Service Representative — Associate (Part-Time)

Inspiro Relia Inc., Dumaguete City • Jan–Feb 2022

Handled customer queries and account-related concerns.
Managed calls and ensured timely issue resolution.
Built a foundation in service excellence and client care.

Skills

Customer Service & Client Support
Verbal & Written Communication
Conflict Resolution
Cultural Adaptability
Active Listening
Time Management
Team Collaboration
Microsoft Office
Google Workspace
Canva
CapCut
Filipino (Native)
English (Fluent)
French (Conversational)

Education

Bachelor of Arts in Communication

Negros Oriental State University • 2018–2022

Presidential Awardee

General Academic Strand (Senior High)

EAST Negros Academy • 2016–2018

With Honors

Publications

Featured

Le langage de la bonté

Reflections on kindness and cross-cultural understanding during international volunteering with LaDCC. — Published July 17, 2024

Featured

11 000 km : quitter les Philippines pour être volontaire de réciprocité en France

My journey from the Philippines to France as a “volontaire de réciprocité,” highlighting solidarity and mutual development. — Published January 19, 2023

Contact

Phone: +63 961 818 4780

Email: rilynlumapay22@gmail.com

Location: Manila, Philippines

Portfolio: about.me/rilyn.lumapay